Refund policy

At BabyWiggles, we carefully pack every order and want you to receive your products safely and as described. If there is a genuine issue with your order, we're here to help.

Returns

We do not accept change-of-mind returns.This includes products that are no longer needed, were ordered by mistake, or are unsuitable based on personal preference.Returns or replacements are available for eligible issues such as damage, defects, incorrect products, or missing items.

Damaged, Wrong or Missing Products

If your order arrives damaged, incorrect, incomplete, or with an item missing:

Please contact us within 48 hours of delivery.
For damaged, missing, tampered, or incorrect-product claims, a continuous unboxing video is required.
The video should clearly show the package, shipping label, opening of the package, and the product as received.
Please keep the original packaging until your claim has been resolved.
We may request photographs or additional information to verify the issue.

Claims without sufficient evidence may not be eligible for a refund or replacement.

If a genuine product defect becomes apparent only after opening or using the product and could not reasonably have been identified during unboxing, please contact us with details and supporting photos/videos. Such claims will be reviewed separately.

Refunds & Replacements

Once your claim has been reviewed and approved, you can choose the applicable resolution:

Replacement - a replacement product, subject to availability.
Refund - through the applicable payment method.
Store Credit - BabyWiggles credit that can be used towards a future purchase.

For certain verified issues, we may resolve the matter without requiring the product to be returned.Where a return is necessary for inspection, we'll let you know and provide the required instructions.

Return Shipping

For an approved return, we will arrange a return pickup where available.
If pickup is not available at your location, we'll provide instructions for self-shipping the product to us.
Please do not send any product back without contacting us first.
For approved product-related issues, we'll let you know how the return shipping will be handled.

Return Conditions

Where a product needs to be returned.

It must be unused and unwashed.
It should be in its original condition.
Original packaging, tags, accessories and included components should be retained where applicable.
Products damaged through misuse, alteration or improper handling may not be eligible for a refund or replacement.

Complimentary & Promotional Products

Complimentary or promotional products are not independently returnable or refundable.
For example, complimentary Knee Pads included with a qualifying order cannot be returned separately for a refund.
Promotional offers may have additional conditions specified at the time of purchase.

Order Cancellation

Orders can be cancelled before dispatch.Once an order has been dispatched, cancellation may no longer be possible.

Customer Responsibility for Address, Tracking & Package Collection

At BabyWiggles, we want to make sure your order reaches you smoothly. To help us do that, please keep the following in mind:

Correct Address: Please make sure your shipping address, PIN code, and contact number are complete and accurate. Orders returned due to an incorrect or incomplete address provided by the customer will not be eligible for a refund.
Tracking & Delivery: Please keep an eye on your tracking information and make sure someone is available to receive your package.
Package Collection: If your package is sent to a local pickup point after a failed delivery attempt, please collect it within the time frame provided by the courier.
Unclaimed Packages: We cannot provide refunds for packages returned due to an incorrect address, failure to receive or collect the package, refusal of delivery, or repeated failed delivery attempts. Additional shipping charges may apply if you request the order to be shipped again